Course curriculum

    1. Introduction

    1. What is 'good' customer service?

    1. Handling customer complaints

    1. Handling customer complaints

    1. Room for improvement

    1. End of course assessment

About this course

  • £25.00
  • 6 lessons
  • 0 hours of video content

Customer Service Training

Communication is key to establishing and maintaining a good relationship with your customers. Most often, happy customers are more likely to choose the same business the next time they need the same product or service. In addition, top notch customer service has the ability to increase profits, encourage recommendation, improve public image and provide an employee with a feel good factor like nothing else when their hard work pays off. Giving the best customer service you can benefits everyone, you personally, your company and most crucially the customer.

  • Learn how to gain trust, develop relationships and retain clients through excellent customer service

  • Gain a better understanding of what qualifies as 'good' customer service

  • Understand exactly what your customer wants and what you can do to help them

  • Learn how to manage and deal with emotional conflict

  • Stand out from the crowd with excellent communication and negotiating skills

  • Become a Customer Service professional!

Course curriculum

    1. Introduction

    1. What is 'good' customer service?

    1. Handling customer complaints

    1. Handling customer complaints

    1. Room for improvement

    1. End of course assessment

About this course

  • £25.00
  • 6 lessons
  • 0 hours of video content