Course curriculum

Study at your own pace with 180 days of access from purchase. Approximately six hours of video lessons are supported by practical learner resources and chapter knowledge checks. Allow extra time for activities and the 40-question final test, which has an 80% pass mark. Revisit lessons and re-attempt assessments during your access period.

    1. Introduction

    1. Clause 4.1 - Understanding the Organisation and its Context

    2. Clause 4.2 - Understanding the needs and expectations of interested parties

    3. Clause 4.3 - Determining the scope of the quality management system

    4. Clause 4.4 - Quality management system

    5. Clause 4 — Context: chapter assessment

    1. Clause 5.1 - Leadership and Commitment

    2. Clause 5.2 - Quality Policy

    3. Clause 5.3 - Roles, responsibilities and authorities

    4. Clause 5 — Leadership: chapter assessment

    1. Clause 6.1 - Actions to address risks and opportunities

    2. Clause 6.2 - Quality objectives

    3. Clause 6.3 - Planning of changes

    4. Clause 6 — Planning: chapter assessment

    1. Clause 7.1 - Resources

    2. Clause 7.2 - Competence

    3. Clause 7.3 - Awareness

    4. Clause 7.4 - Communication

    5. Clause 7.5 - Documented information

    6. Clause 7 — Support: chapter assessment

    1. Clause 8.1 - Operational planning and control

    2. Clause 8.2 - Requirements for products and services

    3. Clause 8.3 - Design and development

    4. Clause 8.4 - Control of external provision

    5. Clause 8.5 - Production and service provision

    6. Clause 8.6 - Release of products and services

    7. Clause 8.7 - Control of non-conforming outputs

    8. Clause 8 — Operations: chapter assessment

About this course

  • £300.00
  • 37 lessons
  • 6 hours of video content

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